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Terms and Conditions Please note that all shipping fees are non-refundable. If you place an order for an item(s) that qualifies for free shipping and you must return something, we will gladly issue a refund less the shipping fee for the returned item(s). Once an order leaves the warehouse, you will be responsible for all shipping fees.
Returns
Full refund including the original shipping cost and the return shipping cost if the return is a result of our error.
If your return is not due to our error, we will deduct the shipping charge from your refund. kiwiindian.com, Inc. is not responsible for the return shipping fee.
Refund will be made in the same form of payment originally used for purchase.
You will receive a refund within 7 business days of our receiving your return, provided it meets the criteria listed under the Return/Exchange Terms and Conditions.
All International sales are final sales. kiwiindian.com will not accept refused or returned packages for international orders. No exceptions. You will be responsible to pay the entire order total if you refuse shipment of your package(s) once they are shipped.
Any product(s) returned that do not meet the Terms and Conditions for Returns/Exchanges will be sent back to the customer at the customer's expense and a refund will not be issued.
All returned items purchased in the context of a free shipping promotion will result in a refund, minus the original shipping price as determined by kiwiindian.com. Items purchased in the context of free shipping and the customer paid the difference for expedited shipping, the Ground portion covered by kiwiindian.com will be deducted from the refund. No exceptions.
Some products will be labeled "No Return." These products cannot be returned ; DVDs are non-refundable.
Note: Any returned item that is NOT pre-authorized will NOT be credited under any circumstance.
-Returns for credit or exchange will only be accepted within 30 days of the ship date of the product.
-Returned products damaged through negligence or due to poor return packaging on the part of the customer will void the warranty and will be returned without replacement at the customer's expense.
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